Where Quality Renters find Quality Properties  415.898.2370

Resident Frequently Asked Questions

  1. How can I find the best property for me?
  2. How long will it take to process my Rental Application?
  3. When is my rent due?
  4. Can I pay my rent on-line?
  5. How do I get help for a maintenance problem?
  6. What do I do in an emergency?
  7. Do I need renterís insurance?
  8. How do I notify you that I will be moving out?
  9. Can I use my security deposit as my last monthís rent?
  10. How can I renew my lease?
  11. I am getting a new roommate. Do they need to apply?
  12. When do I get my Security Deposit back?
  13. How can I get my Security Deposit back in full?
  14. Is the application fee refundable if I am denied?

  1. How can I find the best property for me?

    The best way to begin your rental search is to visit our website and search for currently available properties.  This site is updated regularly and includes all pictures and details of the property.  Once you have located the property(s) that you are most interested in, we would suggest that you drive by to make sure that you like the location, curb appeal, neighborhood, commute, etc.   



  2. How long will it take to process my Rental Application?

    Most applications take one to two business days to process depending on how quickly we can get responses from previous landlords, employers, etc.



  3. When is my rent due?

    Rent is due in advance on the first of each month.   Late fees begin to accrue daily after the fifth of each month.



  4. Can I pay my rent on-line?

    Coming Soon!



  5. How do I get help for a maintenance problem?

    For faster service, please submit your maintenance request using the Online Maintenance Request Form located on our website.  Please utilize the maintenance FAQs and troubleshooting guide before submitting your maintenance request.



  6. What do I do in an emergency?

    For Fire, Gas, or Natural Disasters call 9-1-1 first. 

    Examples of emergencies are active water flooding, fire, or anything that you believe may be dangerous to your health that can’t wait until the next business day.  In these cases, please call our office number and follow the prompts for an emergency.  We provide 24 hour service for emergencies.



  7. Do I need renterís insurance?

    Renter's insurance is required. The Landlord’s policy does not provide coverage to tenants for damage to personal property, dislocation expenses, theft, tenant liability, or other types of loss.  Renter’s insurance is relatively inexpensive and easy to obtain. Renter's insurance can usually be obtained through your auto insurance carrier.



  8. How do I notify you that I will be moving out?

    It is required that you provide written notice at least 30 days prior to the end of your lease term.   If you notify us, but do not receive confirmation within 3 business days please contact our office to confirm that we received your notice.



  9. Can I use my security deposit as my last monthís rent?

    No.  The security deposit is used to cover any needed cleaning or damage to the property and cannot be disbursed prior to vacating the property.  If you do not pay your last month’s rent, late fees will accrue according to your lease agreement.



  10. How can I renew my lease?

    If the landlord is interested in offering a lease renewal we will contact you approximately 30-60 days prior to your lease termination to communicate the new terms.  You may also contact us during this time to initiate the process.  If no renewal is signed and no proper notice received by either party then the lease will automatically convert to a month-to-month term.



  11. I am getting a new roommate. Do they need to apply?

    Any additional occupants or tenants that are 18 years and older, must submit an application (link) and application fee to be approved.  A full tenant screening will be conducted, and  if the results of the screening are acceptable, we can email you the documentation for review, then we can schedule a time for all of you to come in and sign the authorizing paperwork.



  12. When do I get my Security Deposit back?

    You will be either be provided a check and a statement or notified of the status of your security deposit within 21 days of the lease termination.  The latter will apply when we are waiting for vendor invoices to repair damage or perform cleaning.  In any case, you will be provided with a statement of any charges and refundable deposit amount once we have paid any required vendors.



  13. How can I get my Security Deposit back in full?

    It is our objective to help you get your full security deposit back once you have vacated the property.   To do this the property will need to be left in the same or better condition than it was in at the time of your move-in (less normal wear-and-tear).



  14. Is the application fee refundable if I am denied?

    No, once the processing of your application(s) is begun, the application fees are non-refundable.